Returns & Exchanges Policy
We guarantee the right to return or exchange for all our customers, covering all products available in our store.
All products are eligible for return or exchange according to the terms and conditions outlined on this page.
Conditions for Return or Exchange
- The product must be in its original condition and packaged in its original wrapping.
- Return or exchange requests are approved within 3 business days.
- Once approved, a delivery representative will reach the customer within 3-5 business days to complete the return or exchange.
How to Request a Return or Exchange
- Send a message via WhatsApp to the number provided on the shipping invoice, or
- Contact us through the “Contact Us” page to request a return or exchange.
- Please take a photo of the product and provide your city, address, and order number. This is required if the product is defective, damaged, or does not match the agreed description.
Refunds
- A full refund will be issued if the product received is completely different from the description on our website.
- Note: We are not responsible for any expected uses of the products not mentioned in the product description on our website.